Tech Phone issues

[Scatterbrain]

I recently decided to take the plunge and buy myself a new (well relatively speaking) phone. This is the phone I purchased and I've been having trouble with it not recognising/ picking up the sim card from my previous phone. My previous phone was a Samsung (no idea what model unfortunately) with a 2GB Micro SD card.

My knowledge of phones is rather limited so I tried contacting the site I purchased it from for help but they just sent me a generic email with the usual nonsense saying to return it and receive a full refund. Can anyone tell me what's going (or I'm potentially doing) wrong or offer some guidance?

 

[Hige]

Try this first.

1. Make sure that you have an active plan with your wireless carrier.
2. Update your iPhone to the latest version of iOS.
3. Restart your iPhone.
4. Check for a carrier settings update. Go to Settings > General > About. If an update is available, you'll see a prompt to select OK or Update.
5. Remove your SIM card from the SIM card tray and then put the SIM card back. Make sure that the SIM tray closes completely and isn’t loose. If you use a SIM tray from a different model iPhone or from another phone manufacturer, it might not fit properly.
6. Try using another SIM card. If you don't have one, go to your carrier's retail store and ask them to test with another SIM card. You might need to replace your SIM card.

 

[Scatterbrain]

Hige Thanks so much for the help. I will give it a go and let you know what happens.